Refund policy

At Pharmacy Plus, we strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund policy to make the return process as easy as possible.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all eligible products purchased from Pharmacy Plus. If you are not completely satisfied with your purchase for any reason, you may return the item(s) within 14 days of receiving your order for a full refund, excluding shipping and handling fees .

Conditions for Refunds

In order to be eligible for a refund, the following conditions must be met:

  1. The item(s) must be returned in their original packaging, unopened, and unused.
  2. The item(s) must be in resalable condition.
  3. The return must be initiated within 14 days of receiving your order.
  4. Proof of purchase, such as the order number or receipt, must be provided.

Return Process

To initiate a return and request a refund, please follow these steps:

  1. Contact our customer support team to request a return authorization and provide details about the item(s) you wish to return.
  2. Once your return request has been approved, you will receive instructions on how to return the item(s) to us.
  3. Pack the item(s) securely in their original packaging and include any accessories or documentation that came with the product.
  4. Ship the item(s) back to us using a trackable shipping method. Please note that the cost of return shipping will be the responsibility of the customer.
  5. Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment.

Exclusions

Please note that medicines, vitamins and food supplements  are not eligible for return or refund due to MOH regulations. Medicines priced from the Ministry of Health.  according to the Ministry of Healthy Circular No / (2) of year 2012.

Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team